Refund policy

Peaceful Mind Project offers a 30 day Return and Exchange policy.  Returns will be for Store Credit Only (no cash refunds available). Customers are responsible to pay for shipping for returns and/or exchanges of merchandise.  Unfortunately, we cannot accept returns or exchanges that are outside of the 30 DAY window from when the item was shipped. 

 

  • Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Personalized Items
    Hats
    Gift Cards  
    Items marked Sale, Clearance or Final Sale
  • Please notes:  Orders CANNOT be changed, modified, or canceled after checkout. 

 

Returns and Exchanges:

 

  • Exchanges:  We accept exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped.  The item must be unworn, unwashed, undamaged, unaltered and tags still attached.  Item must be returned, in the original packaging.  Customer is responsible for paying shipping costs to return the product. 

 

  • Returns:  Issued For Store Credit Only. Cash Refunds Are Not Available.  Customer is responsible for paying for shipping costs to return the product.  Shipping costs from the original purchase are non-refundable and will be deducted from the store credit amount. A request for return must be made within 30 days from the date that your order shipped.  The item must be unworn, unwashed, undamaged, unaltered and tags still attached.  Item must be returned, in the original packaging.

 

  • We Reserve The Right to Reject a Return or Exchange if the product does not arrive in the condition that it was sent.  To be eligible, the item must be unwashed, undamaged, unaltered, tags still attached and in the original packaging.  Must also be free of animal or human hair, odor free (smoke, pet odor, cologne, etc.) and free of stains or marks.   

 

  • If you are shipping a return item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don't guarantee that we will receive your returned item. 

 

Note: To initiate a Return or Exchange, please contact info@PeacefulMindProject.  Include your name, address, phone number, reason for request, proof of purchase and photo of your item.  A team member will reply with instructions.

 

Damaged or Defective Items:

 

If you receive a defective item, please contact us within 3 DAYS of receipt to inform us of the issue. If we are not notified within 3 DAYS  of receiving the item, it will no longer quality for a return or replacement.  You must include a photo of the damage/defect with your email.  We will only replace items if the garment is deemed to be defective. 

  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
  • Damage claims to packages during shipping transit must be filed directly with the carrier. 

 

Lost packages:

 

If packages are lost or damaged during shipping transit, file a claim with the carrier.

Contact us at info@PeacefulMindProject.com